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I have been involved with the successful 020 London for the last six years and recently I have worked hard to help set up Whatswhat.ie and put that on the right path for future successes...

The skills associated with project management are directly relevant to services businesses. The management form is often seen as being associated with IT and Engineering, but every business can benefit from understanding how to deliver their projects more effectively.

A “Blame” culture is all too prevalent in organisations in Ireland. But it is not just up to the Owner or Managing Director to instill a healthy culture in an organisation. Everyone has a personal responsibility...

Do you ever find yourself explaining something to someone and when you’ve finished speaking...

Does your place in the family pecking order impact on your personality? Is it possible that being born first...

Support desks are the frontline for many businesses in providing customer service and support on products and services they provide...

In talking to someone last week they described the way we’ve all reacted the economic pressures as similar to the process of grieving. It really struck a cord with me and I’ve been thinking about it since...

You know what they say about work, "it would be great if it wasn't for the people".

Leadership is about standing out from the crowd. The Managers are battling their way through the thickets in the forest, cutting a new pathway; adrenaline pumping and sweat flowing.

CRM is not just a concept for big business. It applies to all businesses but it has become, like so many other things, over-engineered on the back of product developments. It is about knowing and understanding your customer to deliver a greater benefit to you business.