Support desks are the frontline for many businesses in providing customer service and support on products and services they provide...
Barney Austen
Budding entrepeneur working on software product solutions for business. My background is mainly operational and senior management roles in mobile telecoms and software houses. Areas of expertise include professional services, out-sourcing, team management and general operations management. I've made the conscious decision to create my own company having spent the last 20 years learning in the corporate world. In my contributions to this forum, I will share some insights and learnings that I've picked up along the way and hopefully they will be useful to some or all!
Posts by barneyausten:
Management
Mayday, Mayday, Help Needed!
by on July 13th, 2010 | 7 Comments »
Category: leadership, workplace relationships
Tags: customer service, leadership, management, organisation, performance, service desk
Marketing
The Business Of Blogging
by on June 10th, 2010 | 6 Comments »
Category: 1279, Marketing Strategy, Social media Marketing, blogging
Tags: blogging, business, chris brogan, marketing, Marketing Strategy, online marketing, Social media Marketing
Blogging is a great base against which to conduct your social media campaign. It can be a highly powerful mechanism for attracting and retaining customers. It takes time and effort though to be successful and should not be the only avenue for business development.
Marketing
Why you are not wrong
by on May 13th, 2010 | 20 Comments »
Category: Marketing Strategy, blogging
Tags: business, chris brogan, marketing, marketing and sales technique, Social media Marketing, successful business, vision
We are often all challenged in our business lives. We are often told that what we do is not unique or not good enough. We can become despondent. We are told that we are wrong. We are not wrong. We all have a vision and the capability to drive that vision to success.
Management
Does the shoe fit?
by on May 5th, 2010 | 7 Comments »
Category: leadership, workplace relationships
Tags: communication, cultural fit, leadership, Outsourcing
Cultural fit is a critical success factor to company success. Whether it applies to a new employee or a strategic partner, if the "fit" isn't right, there will be problems that will cost the company money.
Marketing
Free, an assumption too far?
by on April 14th, 2010 | 18 Comments »
Category: Marketing Strategy
Tags: brand management, free publicity, marketing, Marketing Strategy
Free is an effective marketing and sales tool. In the on-line world, have consumers become too expectant for everything to be free?
Marketing
Of Design and Function
by on March 31st, 2010 | 12 Comments »
Category: Branding, Marketing Strategy, market research, online marketing
Tags: Branding, business, marketing, marketing tips, tips
Design is a an art-form and great design allows you to be highly creative in turn...
Management
Customer Loyalty – It’s all about CRM
by on March 18th, 2010 | 14 Comments »
Category: Relationships, SugarTone
Tags: communication, Customer Care, leadership, management, Networking, SugarTone, tips
CRM is not just a concept for big business. It applies to all businesses but it has become, like so many other things, over-engineered on the back of product developments. It is about knowing and understanding your customer to deliver a greater benefit to you business.
Growth
Diary of a virgin entrepreneur – age 40 ¾
by on March 16th, 2010 | 22 Comments »
Category: Start-ups, SugarTone
Tags: business, business development, business innovation, business plan, business planning, Business startup, small business owners, starting your business
Some helpful hints for first time entrepreneurs and business people. There is lots too think about, but some things are more important than others. Hopefully this article will give you some help.
Marketing
Social Media in Business: "It Doesn't Work"
by on March 4th, 2010 | 25 Comments »
Category: 915, Social media Marketing, online marketing
Tags: Brand Development, marketing, Social Media, Social media Marketing, socila media impact, tips
Social media is still being looked at as a waste of time by many businesses.
Announcements
MyProjectTracker - Open Beta
by on March 2nd, 2010 | No Comments »
Category: events
Tags: business, entrepreneurship, online project management tools, Project management, start up
Project management does not need to be a big overhead on your organisation. Effective project management is about communication primarily while at the same time keeping tabs on your costs and timelines. MyProjectTracker helps your business do this - let us help you.
